Incident reporting software

The incident reporting software your crew will actually use.

A near miss, an injury or property damage, reported from the phone in the worker's hand, with a photo and a severity, even when the site has no signal. Every report becomes a timestamped record, and the corrective action that follows is tracked until someone closes it.

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Incident, near missAction open
Load shifted on the forks
Reported 14:22, with photo
Medium
Corrective action
Re-brief crew on load securing
Assigned
Owner
Foreman, due Aug 12
Open
Reporter told it landed
Sent to safety manager
Confirmed
On the ground

Reported in the moment, from the phone, signal or not.

The worker who saw it files it, right there, with a photo and a severity. If the site is a dead zone, the report waits on the device and sends itself the moment there is signal, so nothing is lost and nothing waits for the drive back to the yard.

Near miss, injury or property damage, with a photo and a severity
Works in a dead zone, then syncs the moment there is signal
Worker-first: a report is never scored against the person who filed it
The reporter is told it landed, and who it went to
New reportoffline, queued
What happened?
Pallet tipped off the forks near the dock
Severity
Medium
Photo attached
1
No signal, will send when connected
Saved
Closed out, not just filed

From the report to the fix, with nothing stalling in between.

A report nobody acts on is paperwork. Each incident can become a corrective action with an owner and a due date, and it stays open until it is closed, so the loop is visible from the dashboard.

Corrective actions with an owner, a due date, and a closed state
Managers see what is still open and what is overdue
Timestamped and exportable, the record a regulator or insurer asks for
Kept alongside the day's checks and FLHAs, in one record
Corrective actions1 overdue
Re-brief crew on load securing
Owner: foreman · due Aug 12
Open
Replace frayed sling, bay 3
Closed
Mark the pedestrian lane
Overdue

Common questions about incident reporting software

What is incident reporting software?+
Incident reporting software is where a crew records what went wrong on site, a near miss, an injury, or property damage, and where that report turns into a corrective action someone owns and closes. In Muster the worker files it from a phone and the record is kept, timestamped, in your workspace.
Can a worker report an incident with no signal?+
Yes. A report started in a dead zone is saved on the device and sent the moment the phone has signal again, so the record is never lost because the site had no bars.
Does a worker get in trouble for reporting a hazard?+
No. Muster is built worker-first: raising a hazard or a near miss is never scored against the person who reported it. The point is to catch the problem early, so the crew is told their report landed and who it went to.
What happens after an incident is reported?+
A corrective action can be assigned with an owner and a due date, and it stays open until it is closed. Managers see what is still open and what is overdue, so nothing stalls between the report and the fix.

Put incident reporting in the crew's pocket.

Request a pilot and your workspace is live within one business day. From $8 CAD per worker, per month.

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